Frequently Asked Questions

General
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Payments
What is Auto.Live?

Auto.Live provides an easily-accessible end-to-end service department workflow management platform for franchise dealerships and their customers. Our tools make it easy for your dealership to manage communication with your customers before, during, and after service. Manage service scheduling, check-in, walk-around, inspection, estimates, customer approvals, warranty work, internal pay work, invoicing, syncing with CDK, direct messaging, notifications (email, text, internal), texting with your customer and more all with Auto.Live.

Will Auto.Live share user data?

No, Auto.Live will not share or sell any user data to anyone.

Where can I download the Auto.Live app?

Auto.Live is a web application. There is nothing to download or upgrade. Since you're reading this, you have arrived at Auto.Live. Welcome!

What do I need to use Auto.Live?

If you are running from a mobile device make sure you are running the latest version of that device's operating system, and use the latest version of one of the following browsers:

google chrome

Chrome

google chrome

Safari

*Before reporting any bugs please make sure you have the most up-to-date operating system and browser available.

Do I have to create an account to use Auto.Live?

Yes. During pilot you must have an account to access Auto.Live. New accounts can only be created through participating pilot dealerships.

How much does Auto.Live cost?

Auto.Live is free for anybody to use.

Does Auto.Live only work from a phone?

No - Auto.Live works on any device that can browse the Internet. It can be used on a computer, tablet, or Smartphone.

Who can use the FaceTime feature?

FaceTime is an Apple Inc. application, and is only supported for video calling on their devices that are attached to the FaceTime number entered in your account settings.