FREQUENTLY ASKED QUESTIONS

Auto.Live is the first complete vehicle service solution, available on any current internet-enabled device. You can schedule service, get real-time updates, make online payments, and gain access to 24 hour vehicle pickup at select dealerships. Communication during service is easier with direct messaging, and the ability to request time-specific call-backs from the dealership.

No, Auto.Live will not share or sell any user data to anyone.

Auto.Live is a web application. There is nothing to download or upgrade. Since you're reading this, you have arrived at Auto.Live. Welcome!

Yes. During pilot you must have an account to access Auto.Live. New accounts can only be created through participating pilot dealerships.

Auto.Live is free for anybody to use.

No - Auto.Live works on any device that can browse the Internet. It can be used on a computer, tablet, or Smartphone.

FaceTime is an Apple Inc. application, and is only supported for video calling on their devices that are attached to the FaceTime number entered in your account settings.

We feel that by physically visiting an Auto.Live dealership and completing a service transaction, a member is validating their identity on the most accurate level. You can become a verified member by creating an account while visiting a pilot dealership for service, or by scheduling and completing a service at an Auto.Live dealership once open enrollment begins.

The cover image for your Auto.Live social profile page works best at 950 pixels wide and 570 pixels tall (5:3 Aspect ratio).

Under your social page, select "Settings" and then "Profile". Here you can choose to have dealers, groups, or users connect to you without having to accept each request.

The only way to rate a dealership is to use Auto.Live to schedule and complete your service or create an account during service at an Auto.Live dealership. Our reviews are transaction-based to ensure the highest level of integrity, and you will have the ability to leave one rating for a dealership once your service repair is complete.

An insider is someone with strong ties to the automotive industry with national recognition and credibility. We recommend connecting to insiders for insider information and automotive trends so you can stay ahead of the game. Insiders will have pentagon in front of their username.

Your Wall shows all of your posts displaying the most recent at the top, and what your members posted directly to your Wall. The Feed displays all the interactions from your members - posts, shares, likes, and comments.

• Click the button in the top nav
• A search input will slide down
• Enter the name you want to search
• Hit the "search" button at the right end of the input field

During service, you can contact your dealership by clicking the link placed near the dealership's name on your Glove Box Service page. You can also access you messages by clicking the in the top nav to bring up all your messages, with the ability to send new messages to your connections.

Stripe, the same company behind Apple Pay, is a secure system that allows businesses to accept and manage online payments. Auto.Live has utilized Stripe to ensure the safety and security of our users' information, and to allow for the best possible experience when transferring funds.

If you are planning on receiving money through Auto.Live you will need to create an account with Stripe in order to transfer those funds into your bank account. Making payments on Auto.Live does not require a Stripe account, you can link a bank account or credit card in the "Wallet" section of your Payments tab.

The first time you withdraw funds from your Auto.Live account, it will take up to 7 days for Stripe to validate plus an additional 1-2 days for your bank to complete the transaction. After that, your funds can be pulled with minimal delay.

To see a list of your transactions, you will need to log into your Stripe account at Stripe.com. On your Dashboard you will see "Last Transfer" and "Next Transfer". Your Last Transfer is a transaction that has been completed and funds successfully transferred into your account. Next Transfer is your pending transaction. When you see funds in the Next Transfer section, you should see the same amount pending on your online bank statement. You can also view your payment history once logged in to Stripe under Transactions > Transfers.

There are a few reasons why your payment may not have processed. Refer to the list below for some common reasons why your payment may be delayed:

• Your bank routing information has been entered incorrectly.
• It has not been 2 to 4 business days since you submitted your account for payment.
• In some cases, Stripe treats the initial transfer of funds for a new account differently from subsequent transfers. In these situations, they wait for 7 days after your first successful charge before sending funds to your bank account. Delaying your first transfer for a few extra days allows Stripe to address some of the risks that are inherent in providing credit services to users.
• Your bank's rules require a longer waiting period before transferring funds (contact your bank for more information).

If you have checked and none of the above issues apply to your situation, please refer to Stripe's 'Getting Paid' page or contact us at support@auto.live so we can investigate further.

In order to complete transactions you can use a credit card or add funds to your Auto.Live account balance. To fund your account, you will need to link your bank account and transfer money via ACH. Dealerships can also use these funds to pay their monthly membership fee on Auto.Live.

No. Linking your bank account for ACH transfers allows for one-way transfers from your bank account to your Auto.Live account balance only. This is NOT a way to withdraw funds from your Auto.Live account. Funds can only be withdrawn from a Auto.Live account using a linked Stripe account.

Yes. Please note that each credit card transaction will incur a 2.9% fee plus 30 cents. To save on transaction fees, we recommend linking your bank account and transferring funds into your Auto.Live account balance via ACH. The ACH transfer fee is 0.8% that caps at $5, regardless of the amount transferred.

Auto.Live does NOT charge any fees for payments processed through our system. The 2.9% + 30 cents credit card fee comes directly from the credit card processing company and the 0.8%, ACH fee (capped at $5) comes directly from Automated Clearing House.